Customer Service Center - 476-2021
Notice a leak? Need to have a room painted or floors cleaned? Want to follow up on billing for your project? Contact the Customer Service Center. The Customer Service Center (CSC) is staffed 7:00am to 10:00pm, Monday through Friday. CSC staff receive work requests, process inquiries and put you in touch with the appropriate CPFM employee to meet your needs.

How to Submit a Request:
Online: www.cpfm.ucsf.edu/fmtrack2/
Phone: (415) 476-2021 (24 hours a day, every day)
Fax:     (415) 514-0470
E-mail: cpfmcustservice@ucsf.edu

Have This Information Ready
• A precise description of the request or problem
  
• Name of building or address
  
• Room number or location
  
• Name and phone number of contact person
  
• For chargeable services, a departmental blanket account number
  

Emergencies:
CPFM responds immediately to all emergencies. After hours, weekends, and holidays calls forward to an off-campus center where trained staff respond 24 hours a day.

Maintenance:
For normal repair and maintenance requests, CSC staff will open a service order.

Costs:
When chargeable services are requested, a six-digit UCSF blanket account number or an approved recharge account/fund number is required. These numbers are available through your department's business officer.